Refund policy

Return & Refund Policy

At BACKDROPA, most of our products are custom-made and printed specifically after an order is placed. Due to the nature of these products, we follow a strict return and refund policy as outlined below.

Returns

We do not accept returns for the following reasons:

  • Change of mind after placing the order

  • Incorrect size or variant selected by the customer

  • Personal preference regarding design, color, or appearance

  • Minor color variations due to screen or lighting differences

Please ensure that all product details, sizes, and specifications are reviewed carefully before placing an order.

Replacements

We offer free replacement in the following cases only:

  • Product received is damaged during transit

  • Product received is defective

  • Incorrect product or size delivered

To be eligible for a replacement:

  • You must contact us within 48 hours of delivery

  • Clear photos or videos of the issue must be shared along with the order ID

  • The product must be unused and in original condition

Once verified, a replacement will be processed without any additional cost.

Important Notes

  • Slight variations in color, texture, or print alignment are inherent to the printing process and are not considered defects.

  • BACKDROPA reserves the right to approve or deny replacement or refund requests after inspection.

  • Any claims raised beyond the specified time window will not be accepted.

For any return, replacement, or refund-related queries, please contact us using the details provided on our Contact page.